Refund policy

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@brot-crust.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without prior approval may not be accepted. You are responsible for arranging & paying for shipment of your return back to our warehouse. This applies to all returns unless stated otherwise by us. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at contact@brot-crust.com.

Shipping charges as well as shipping insurance costs are excluded from the refund.

Damages
Please inspect your order upon reception and contact us immediately if the item is defective or damaged.

As we package all orders very carefully and protect all items to the best of our abilities from damage, we cannot assume any responsibility for items or orders damaged during transit. 

Missing orders:

If you haven't received your order after the stated estimated delivery date – please note this is only an estimate, please check the carrier provided tracking in the shipping confirmation email you have received from us after your order has been fulfilled.

If the providers tracking link states that your order has been delivered, we assume that the carrier has actually delivered the order and we cannot except any responsibility for the potential loss or theft of your order.

If the tracking states that the order is still in transit, feel free to reach out to contact@brot-crust.com. If your order has still not been delivered delivered after two weeks, we will file a claim with the carrier on your behalf. If the claim is accepted, we will issue a refund for your order.

Failed delivery:

If your order is returned to us due to a failed delivery by the carrier, we will only issue a refund for any item that is still in sellable condition after inspection in our warehouse. Any potential refund will exclude the refund of any potentially paid for shipping charges.